Privacy & Cookie Policy
Last updated: 25 August 2026
This privacy policy explains how Words for Wellness Ltd, trading as Nikki Allen, collects, uses and protects personal information when you visit our website or landing pages, contact us or enquire about our services.
We take your privacy seriously and aim to be clear about what information we collect and what we do with it.
Who we are
Words for Wellness Ltd provides workplace training, workshops, coaching and related professional services.
For the purposes of UK data protection law, Words for Wellness Ltd is the data controller for the personal information described in this policy.
You can contact us at:
Email: [hello@nikkiallen.co.uk](mailto:hello@nikkiallen.co.uk)
Website: nikkiallen.co.uk
What information we collect
Depending on how you interact with us, we may collect:
* your name
* your email address
* your telephone number, if you provide it
* your job title and organisation
* information you include in an enquiry or contact form
* information you provide when booking a call or contacting us directly
* technical information about how you use our landing pages or website, such as your IP address, device type, browser, pages visited and interactions with our pages
* information relating to a business relationship with you, including correspondence, proposals, bookings, invoices and payment records.
Please avoid including confidential or sensitive personal information in general website or landing-page enquiry forms unless it is genuinely necessary.
How we use your information
We may use your personal information to:
* respond to enquiries
* arrange calls or meetings
* provide information about our training, workshops or other services
* prepare proposals, quotes or contracts
* provide services you have booked
* manage our relationship with clients and prospective clients
* administer payments, invoices and business records
* understand how people use our website and landing pages
* measure the effectiveness of our advertising
* improve our website, landing pages, marketing and services
* comply with legal, regulatory or accounting obligations.
Submitting an enquiry does not automatically subscribe you to a marketing mailing list.
## Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for using personal information.
Depending on the circumstances, we rely on:
Contract or steps before entering into a contract
Where you contact us about potentially working together, request a proposal, book a service or become a client.
Legitimate interests
Where it is reasonably necessary for us to run and develop our business, respond to business enquiries, manage client relationships, understand the effectiveness of our website and marketing, and promote relevant services to organisations, provided that those interests are not overridden by your rights and interests.
Consent
Where we specifically ask for your consent, including where consent is required for non-essential cookies or online tracking technologies.
Legal obligation
Where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.
Cookies, analytics and advertising
Our website and landing pages may use cookies and similar technologies.
Some cookies are necessary for the website or landing page to function. Others help us understand how visitors use our pages or measure the effectiveness of our advertising.
Where required by law, non-essential cookies and tracking technologies will only be used after you have given your consent.
Google Analytics and Google Tag Manager
We may use Google Analytics to understand how people use our website and landing pages, for example which pages are visited and how visitors interact with them.
We may also use Google Tag Manager to manage analytics and tracking technologies used on our pages.
These tools may process information such as your device, browser, approximate location, IP address and interactions with our pages.
LinkedIn Insight Tag
We may use the LinkedIn Insight Tag on landing pages used for our business-to-business advertising campaigns.
The LinkedIn Insight Tag helps us measure advertising performance, understand actions taken after somebody sees or clicks a LinkedIn advert, and build audiences for relevant advertising.
LinkedIn may collect or receive information about your visit to these pages, such as your IP address, device and browser information, page visits and interactions.
LinkedIn processes this information in accordance with its own privacy policy and advertising settings.
We do not intentionally use the LinkedIn Insight Tag on pages designed to collect sensitive personal information.
You can choose whether to allow advertising and analytics cookies through the cookie controls provided on our landing pages.
Landing-page provider
Some of our advertising landing pages are hosted using Swipe Pages.
Swipe Pages may process technical and usage information as part of providing its website hosting and form functionality to us.
If you submit an enquiry through one of these pages, the information you enter will be provided to us so that we can respond to you.
Who we share information with
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including providers of:
* website and landing-page hosting
* email and communication services
* analytics
* advertising and marketing technology
* appointment scheduling
* accounting and bookkeeping
* payment processing
* IT and cloud storage.
These organisations may process information on our behalf or, in some circumstances, act as independent data controllers.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
International transfers
Some of the technology providers we use, including Google, LinkedIn and other online service providers, may process personal information outside the UK.
Where personal information is transferred internationally, we expect appropriate safeguards recognised under UK data protection law to be used, such as UK adequacy regulations or approved contractual safeguards.
## How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
As a general guide:
information relating to an initial enquiry may normally be kept for up to *24 months after our last meaningful contact**, unless there is a reason to retain it for longer
information relating to clients, contracts, invoices and financial transactions may be retained for *at least six years** where necessary for tax, accounting or legal purposes
* analytics and advertising information is retained according to the settings and retention periods of the relevant platforms.
We may retain information for longer where necessary to comply with a legal obligation or resolve a dispute.
Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
* ask for a copy of the personal information we hold about you
* ask us to correct inaccurate or incomplete information
* ask us to delete your information
* ask us to restrict how we use your information
* object to certain uses of your information
* request transfer of certain information to you or another organisation
* withdraw consent where we rely on consent.
You have the right to object at any time to the use of your personal information for direct marketing.
If you would like to exercise any of these rights, email [hello@nikkiallen.co.uk](mailto:hello@nikkiallen.co.uk).
There is normally no charge for exercising your rights.
## Complaints
If you have concerns about how we use your personal information, please contact us first at [hello@nikkiallen.co.uk](mailto:hello@nikkiallen.co.uk) and we will do our best to resolve them.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection.
Changes to this policy
We may update this policy from time to time, for example if we change the technology or services we use.
The latest version will always be published on our website or linked from our landing pages.